Exchange & Return Policy

Exchange & Return Policy

 

At I’m That, we want you to be completely happy with your purchase. If you experience any issues with your order, we’ll do our best to make it right.

 Eligibility for Returns

• Items may be returned or exchanged within 30 days of the original shipping date.
• To be eligible, your item must be unworn, unused, unwashed, and in the same condition you received it.
• Items must also be returned in their original packaging (if applicable).

 Defective or Damaged Items

If any part of your order arrives damaged or defective, please contact us within 7 days of receiving your order.

• Email us at returns@im-that.com with your order number and a photo of the damaged item.
• We will assist you with a replacement or refund at no extra cost to you.

 Refunds

• Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
• If approved, your refund will be processed and applied to your original method of payment within 10 business days.
• Please note: It may take additional time for your bank or credit card company to officially post the refund.

 Exchanges

• Exchanges are offered for defective, damaged, or incorrect items.
• To request an exchange, please contact us at returns@im-that.com with your order details.
• Processing and shipping times for exchanges may vary depending on your location.

Shipping Returns

• Customers are responsible for return shipping costs unless the item is defective or damaged.
• For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.