FAQ
Frequently Asked Questions
Orders & Shipping
Q: How long will it take to receive my order?
A: Orders are typically processed within 2–3 business days and shipped shortly after. Delivery times vary depending on your location.
Q: Do you offer expedited shipping?
A: Yes! At checkout, you can select from available shipping options, including expedited delivery where offered.
Q: How can I track my order?
A: Once your order ships, you’ll receive an email with tracking information so you can follow your package.
Products & Sizing
Q: How do your sizes run?
A: Most of our apparel runs true to size. If you’re between sizes or prefer a looser fit, we recommend sizing up.
Q: What materials are your products made of?
A: We use high-quality fabrics chosen for comfort and durability. Details about fabric content are included on each product page.
Q: How should I care for my apparel?
A: For best results, we recommend washing in cold water and tumble drying on low. Avoid bleach or harsh detergents to preserve prints and fabric quality.
Returns & Exchanges
Q: What if I’m not happy with my order?
A: We want you to love your purchase! If something isn’t right, we’ll do our best to make it right.
Q: How long do I have to make a return or exchange?
A: You can return or exchange items within 30 days of the original shipping date.
Q: How do I start a return or exchange?
A: Please email us at returns@yourdomain.com with your order number and details. We’ll guide you through the process.
Q: What condition do items need to be in?
A: Items must be unworn, unused, and unwashed, in the same condition you received them.
Q: What if my item is damaged or defective?
A: Please email us within 7 days of receiving your order with a photo of the damage, and we’ll send a replacement or refund.
Q: Who pays for return shipping?
A: We cover shipping if the item is damaged, defective, or incorrect. For other returns, customers are responsible for shipping costs.
Gifting
Q: Can I send my order as a gift?
A: Absolutely! You can enter a different shipping address at checkout. We don’t include pricing details in the package.
Q: Do you offer gift cards?
A: Digital gift cards are coming soon! Stay tuned.
Payments
Q: What payment methods do you accept?
A: We accept all major credit cards and other payment methods listed at checkout.
Q: Do you offer discounts or promo codes?
A: From time to time we share special offers. Sign up for our newsletter to be the first to know!
About Us
Q: What does “I Am That” mean?
A: Our brand is inspired by affirmations of identity in Christ. Each design is rooted in scripture, reminding you of who God says you are.
Q: Do you have a physical store?
A: At this time, we are online only.